Orizen Group operates in an entirely decentralised organisational structure. This allows for daily operations and decision-making responsibilities to be delegated to the individual company owner managers.
As such, Our Culture & Values At Orizen prepares for emergencies, efficient decision making and in business expansion. Our entire group is divided into independent companies located in Johannesburg, Cape Town and Durban. We boast a standard operating procedure for service & back up which is clearly defined. Moreover, we will respond within hours if any faults/breakdowns are reported. As such, you can maintain your productivity and performance.
Orizen Group has launched a 360-degree mobile app called i-Serve for your smart phones. This forms part of Our Culture & Values At Orizen as you can report a service or fault on products. In this, we can provide you with immediate and efficient service. Clients will be notified electronically, and can track progress of our Orizen Group technician.
We continuously look to develop a leadership culture and knowledge transition process which is clearly defined across the entire business. The senior executives are provided with skills to become potential candidates for leadership. The board gets involved in the planning process at all stages. Furthermore, there is a high level of transparency between board members. The Durban Group Company is jointly owned by a local Durban resident and the Cape Town Com-pany is jointly owned by a local Cape Town resident. Finally, these combined factors create an ideal succession plan. This is due to the enablement of each company to forge ahead under a new leadership as and when it is required.
